Services
IT Support & Maintenance
Choose the level of IT support your business needs — from remote helpdesk support to regular onsite engineers.
IT support & maintenance
Reliable IT for your users, devices and network
Our support plans cover the day-to-day technology your business relies on — PCs, printers, POS terminals, scanners, Wi-Fi, servers and Microsoft 365 — with clear response times and onsite options.
IT support & maintenance plans
Choose the level of IT support you need
Every plan is confirmed in a written proposal covering users, devices, support hours, response times and onsite arrangements.
Remote support
Basic Support
RM 800 / month
Response: Within 4 business hours · Onsite: Additional charge per visit
Remote technical support
Basic troubleshooting
Software and application assistance
Email and phone support
Most popular
Scheduled onsite support
Business Support
RM 3,800 / month
Response: Within 2 business hours · Onsite: 1 day every week
Everything in Basic
Scheduled system health checks
Network and workstation support
Preventive maintenance
Priority response
Your onsite IT team
Premium Support
Contact us
Response: Engineer onsite during office hours · Onsite: 5 working days a week
Everything in Business
Enhanced support coverage
Server and infrastructure monitoring
Regular IT reviews
Priority incident management
Plan comparison
| Basic | Business | Premium | |
|---|---|---|---|
| Price | RM 800 / month | RM 3,800 / month | Contact us |
| Supported users | As agreed in proposal | As agreed in proposal | As agreed in proposal |
| Devices | As agreed in proposal | As agreed in proposal | As agreed in proposal |
| Support hours | Mon-Fri, 9:00 am - 6:00 pm | Mon-Fri, 9:00 am - 6:00 pm | Mon-Fri onsite, weekend on-call |
| Response time | Within 4 business hours | Within 2 business hours | Engineer onsite during office hours |
| Onsite support | Additional charge per visit | 1 day every week | 5 working days a week |
Hardware, software licences and project work are quoted separately.
Need more than support?
Consider an outsourced IT department
Outsourced IT Department
Your dedicated IT department, without the cost and complexity of building one in-house.
Enquiry
Request a demo or quotation
Tell us about your business size, number of users, the modules you need and your timeline. We reply with a clear next step — usually a demo or a short requirements call.
Call us
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