Outsourced IT department
Outsourced IT department pricing
Three packages for businesses that want an IT department without hiring one, with published monthly management fees.
Outsourced IT Department
Outsourced IT department packages
An IT support plan fixes problems when they happen. An outsourced IT department owns your IT: it plans, manages vendors, keeps assets and security under control and reports to management.
| IT support plan | Outsourced IT department | |
|---|---|---|
| Main job | Fix problems when users ask for help | Own and run your IT as your IT department |
| Planning & budget | — | IT roadmap, budget and project planning |
| Vendors & contracts | — | We manage ISPs, software vendors and suppliers |
| Assets & licences | — | Asset register and licence lifecycle |
| Security & backup | Monitoring on higher plans | Monitored, tested and documented |
| Reporting | Ticket summary or monthly report | Monthly report and management review |
Choose an outsourced IT package
IT ownership for small firms
Part-time IT Department
RM 3,200 per month
- Pricing model
- Monthly management fee
- Users
- Up to 25 users
- Devices
- Up to 35 devices
- Support
- 24 support hours / month incl. 2 onsite days
Virtual IT manager: 4 hours / month
Infrastructure management: network, Wi-Fi, Microsoft 365
Vendor coordination (ISP, printers, software)
IT asset register
Security and backup monitoring (business hours)
IT documentation: network map, password vault, procedures
Quarterly IT review and annual budget
Monthly report
Not includedHardware, licences and projects
Additional chargesExtra hours RM 150 per hour, extra user RM 60 per user / month
Upgrade optionsMove to Managed IT Department at any month end.
Recommended
Your IT team, managed
Managed IT Department
RM 6,800 per month
- Pricing model
- Monthly management fee
- Users
- Up to 60 users
- Devices
- Up to 80 devices
- Support
- Unlimited remote + 2 onsite days every week
Everything in Part-time
IT manager: 8 hours / month + monthly steering meeting
Servers and cloud administration
Vendor and contract management
Asset and licence lifecycle
Endpoint protection licences included
Monthly backup restore test
IT policies, roadmap and project planning
Not includedHardware, other licences and projects
Additional chargesExtra hours RM 150 per hour, extra user RM 60 per user / month
Upgrade optionsMove to Full Outsourced IT Department at any month end.
Resident engineer + IT manager
Full Outsourced IT Department
RM 12,800 per month
- Pricing model
- Monthly management fee
- Users
- Up to 120 users
- Devices
- Up to 150 devices
- Support
- Resident engineer onsite Mon–Fri 9am–6pm; weekend on-call
Everything in Managed
Resident engineer onsite 5 days a week
Weekend on-call by phone (Sat–Sun, 9am–6pm)
IT manager (vCIO): 16 hours / month
Disaster recovery plan and annual test
Audit support: ISO / PDPA documentation
Staff onboarding and offboarding
KPI dashboard
Not included24/7 support is not included · Hardware, other licences and projects
Additional chargesExtra user RM 60 per user / month
Compare outsourced IT packages
| Part-time IT Department | Managed IT Department | Full Outsourced IT Department | |
|---|---|---|---|
| Price | RM 3,200 per month | RM 6,800 per month | RM 12,800 per month |
| Users | Up to 25 users | Up to 60 users | Up to 120 users |
| Devices | Up to 35 devices | Up to 80 devices | Up to 150 devices |
| Support | 24 support hours / month incl. 2 onsite days | Unlimited remote + 2 onsite days every week | Resident engineer onsite Mon–Fri 9am–6pm; weekend on-call |
| Support hours | 24 hours / month | Unlimited remote | Resident engineer, full week |
| Onsite | 2 days / month | 2 days every week | 5 days a week |
| Infrastructure management | Network, Wi-Fi, Microsoft 365 | Network, servers, cloud, Microsoft 365 | Complete IT estate |
| Vendor coordination | Yes | Vendors and contracts | Vendors and contracts |
| IT asset management | Asset register | Assets and licence lifecycle | Assets and licence lifecycle |
| Security & backup monitoring | Business hours | Monitoring + monthly restore test | Monitoring, DR plan and annual test |
| IT documentation | Core set | Full set + IT policies | Full set, audit-ready |
| Planning & advisory | Quarterly review, annual budget | Monthly steering, roadmap | vCIO, roadmap and budget |
| Reporting | Monthly | Monthly + quarterly review | Monthly + KPI dashboard |
Additional charges
Rates outside the package price
| Item | Price | Notes |
|---|---|---|
| Outsourced IT: support hours beyond the package | RM 150 per hour | |
| Outsourced IT: extra user above the package | RM 60 per user / month | |
| Outsourced IT: extra device above the package | RM 30 per device / month |
Prices are in Malaysian Ringgit (RM) and exclude SST where applicable. Microsoft licence prices are Microsoft list prices in US dollars; RM amounts are estimates at 4.10 per USD. Every project is confirmed in a written quotation.
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