IT support plans
IT support & maintenance plans
Basic, Business and Premium support, each confirmed in a written proposal.
IT support & maintenance plans
Choose the level of IT support you need
Every plan is confirmed in a written proposal covering users, devices, support hours, response times and onsite arrangements.
Remote support
Basic Support
RM 800 / month
Response: Within 4 business hours · Onsite: Additional charge per visit
Remote technical support
Basic troubleshooting
Software and application assistance
Email and phone support
Most popular
Scheduled onsite support
Business Support
RM 3,800 / month
Response: Within 2 business hours · Onsite: 1 day every week
Everything in Basic
Scheduled system health checks
Network and workstation support
Preventive maintenance
Priority response
Your onsite IT team
Premium Support
Contact us
Response: Engineer onsite during office hours · Onsite: 5 working days a week
Everything in Business
Enhanced support coverage
Server and infrastructure monitoring
Regular IT reviews
Priority incident management
Plan comparison
| Basic | Business | Premium | |
|---|---|---|---|
| Price | RM 800 / month | RM 3,800 / month | Contact us |
| Supported users | As agreed in proposal | As agreed in proposal | As agreed in proposal |
| Devices | As agreed in proposal | As agreed in proposal | As agreed in proposal |
| Support hours | Mon-Fri, 9:00 am - 6:00 pm | Mon-Fri, 9:00 am - 6:00 pm | Mon-Fri onsite, weekend on-call |
| Response time | Within 4 business hours | Within 2 business hours | Engineer onsite during office hours |
| Onsite support | Additional charge per visit | 1 day every week | 5 working days a week |
Hardware, software licences and project work are quoted separately.
Enquiry
Request an IT support proposal
Tell us about your business size, number of users, the modules you need and your timeline. We reply with a clear next step — usually a demo or a short requirements call.
Call us
Email us
Send your enquiry
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